Tag Archive for "twitter"
Companies are increasing their use of Twitter but it’s not always obvious what they should be doing on it.
It doesn’t help that different people have different opinions. I’m not interested in following companies to get deals or beg for favours, and I detest “retweet to win” contests that try to turn everyone into unpaid spammers.
Here’s five times that companies made a positive impression on me by interacting over Twitter:
- Welcomed Whittakers (@whittakersnz) to Twitter and asked when they were going to do Easter Eggs. Got told they were working on it.
- Orcon offered to help me resolve a problem with their service. (Not solvable by them, it needed Telecom to pull finger.)
- I complained about Netgear service and got a phone call (!) from their PR company in Australia. I declined their offer to help and sorted it out through the usual channels the next day.
- Responded to a question about where to get batteries by suggesting Dick Smith. Someone else responded and speculated that their house-brand batteries might not be as good. @DickSmithNZ responded with details of their current sale on batteries as well as a link to a report showing that their batteries were as good as the name-brand ones.
- I said I was switching from Vodafone to Telecom and received a “Welcome on board” from @TelecomNZ.
Each of these companies treated me as a person and, by doing so, made me feel better about dealing with them.
The winner is Dick Smith for their quick and useful response – but I admit I’m still hanging out for those easter eggs from Whittakers!
It looks like this site is going to be taken over by the topic of internet filtering for a little while. The normal (if infrequent) programming may or may not return at any time. Here’s a bit of an update on what’s happening.
Internet Filtering FAQs
Articles and Links
I am endeavouring to collect more information around this issue. This includes asking political parties for their policy, talking to ISPs, writing to the Chief Censor, etc, etc. I will post news as the responses come in.
I have created the @nzcensor Twitter feed for posting links to articles of interest. It will include new articles as well as any interesting older articles that I find. You can get it at:
Send me an email at firstname.lastname@example.org if you wish to suggest a link.
I believe the next step is to start a campaign against the planned internet filtering scheme. This will mean developing a policy followed by deciding on and implementing a strategy. Feel free to volunteer!